Emergency Garage Door Repair in Chandler and the East Valley

These steps keep you safe and stop the damage from spreading. None of them involve touching the parts under tension.

1. Stop using the opener and the wall button. Running an opener against a broken spring or an off-track door can bend panels, strip the opener's gear, or drop the door.
2. Keep people, pets and cars out of the door's path. Do not walk or drive under a door that is partly open or hanging crooked.
3. Do not touch springs, cables or the bottom brackets. They hold enough tension to cause serious injury. DASMA's homeowner checklist (opens in a new tab) says homeowners should not remove, repair or adjust springs, cables, brackets or other hardware; that work belongs to a trained technician.
4. Pull the emergency release only when the door is fully closed. The red release handle hangs from the opener rail about 6 feet above the floor, and pulling it disconnects the opener so the door can be moved by hand, according to DASMA's guide to opening a garage door in a power outage (opens in a new tab). If the door is open or partly open, leave the release alone: with a broken spring, a disconnected door can fall.
5. If the door feels very heavy, stop. A door that will not stay up by hand almost always has a broken spring. Do not try to lift it, prop it or hold it.
6. Secure the house. If the garage door is stuck open, lock the door between the garage and the house and move valuables out of sight.
7. Take a photo from a safe distance of the springs above the door and the cables at each side. Texting it to us helps the technician bring the right parts.

For more detail, read our guides to using the manual release safely and what to do when a garage door spring snaps.

1. We ask what happened and whether the door is open or closed, then walk you through the safety steps that fit your situation.
2. We tell you when to expect the technician. Same-day service is our standard.
3. The door is made safe first. A door that is hanging, off track or held up by one cable is secured before anything else.
4. You get the price before any work begins. No surprises after the repair.
5. Repair and test. The usual culprits are a broken spring, a snapped cable or a door off its track, and the technician carries common parts for those repairs. After the repair, balance, automatic reverse and the photo-eyes are tested.

If a part has to be ordered, we leave the door closed and safe where possible and tell you when we will be back. We are a veteran-owned, family-run company, and we treat a door left open overnight the way we would treat our own. Once things are working again, a yearly garage door tune-up is the simplest way to catch a worn spring or fraying cable before it turns into the next emergency.