Common Garage Door Questions

While we’re more than happy to come out for any reason, you may prefer to try a couple of garage door fixes before calling in the pros. This FAQ covers the most common garage door questions and issues.

Why won’t my garage door go down?

When your garage door won’t go down, or won’t go down all the way, the most common reason is an issue with the safety sensors. First, check that nothing is blocking either sensor. Sometimes, the problem is simply that an item stored in your garage is blocking one of the sensors. If that isn’t the issue, check to see that the sensors have power (they should have a solid light – usually red – that indicates there’s power to the sensor). Finally, make sure they’re aligned. The sensor on the door needs to point directly at the sensor on the rails.

Garage Door Repair Services

My garage door goes down and then back up immediately.

If you’ve already checked the sensors and everything is fine, you probably need to adjust the garage door travel down limits. Your manual should explain how to do that, but you can also call us to request a service call.

Open garage door

Why did my garage remote stop working?

The most common reason your remote stops working is a dead battery. To replace it, take the current battery with you to the store to ensure you get the right size. Then, just open the remote casing and replace the battery. If it still doesn’t work, then it may be time to replace the remote. Make sure you buy the same brand as your transmitter (it may help to bring your current remote with you to the store).


How much does a new garage door opener cost?

Without knowing all the details about your garage, it’s impossible to provide an accurate estimate for replacing the garage door opener. For example, if it’s a brand new install (meaning your garage door is currently manual), you’ll need to install photoelectric safety sensors. You also have a number of options, such as remote control or remote keypad. Then there’s emergency battery backup in the event of a power outage. But, a standard unit starts at around $300, with prices topping $800 depending on the opener and complexity of the job.

Garage door remote

CALL US: (602) 680-9700

Can I change my garage door springs myself?

While we understand the DIY gene is strong in some people, we strongly advise against changing garage door springs yourself. Without the right tools and training, the chances for injury here are extremely high. You may be able to find extension springs at your local hardware store. However, the torsion springs that go above the door header are best left to the pros. Even if it isn’t GT, please call a professional to handle this job.


The power is out and I need to get to work. How can I open my garage door?

Most garage door openers have an emergency cord. To disengage the opener, just pull that cord. Now you can open your garage door manually. After the power is back on and you want to reengage the garage door opener, just pull the emergency cord straight down and press the open/close button on the wall. If that doesn’t work, give us a call.

garage door being opened manually

Why does my garage door make so much noise when I open or close it?

Your garage door shouldn’t be excessively loud. Typically, this indicates that it’s time to service the door. That means lubricating and servicing all of the moving parts of your garage door.


How often do I need to have my garage door serviced?

We recommend yearly service, assuming there are no issues in between service calls. During a maintenance call, we lubricate each moving part of your garage door, adjust spring tension, and tighten bolts and screws. Yearly service prolongs the life of your garage door and prevents future issues.

GT Garage Door Repair keeps East Valley garage doors opening and closing properly. We offer same-day service whenever possible and always give you a free estimate. Our goal is 100% customer satisfaction. That’s why we offer quality service at an affordable price. Call (602) 680-9700 to schedule your repair or installation.


How long do garage door springs last?

The lifespan of garage door springs varies according to quality and brand. However, the average lifespan of the typical residential garage door springs is around 10,000 open/close cycles. To translate that into years, estimate the number of times per day you open and close your garage. For example, an average of four open/close cycles per day means your springs will last around 6 to 7 years. The calculations:
4 x 365 = 1,460
10,000 / 1,460 = 6.85
Preventive maintenance combined with high-quality springs helps extend the average lifespan.

What should I do if I lose my garage door remote?

If you lose your garage door remote for any reason, you want to take care of the issue as quickly as possible. After all, this is like giving a stranger your housekey.

Start by erasing the remote from your opener’s memory. Your owner’s manual should have instructions on how to do this. If not, go to the manufacturer’s website or give us a call.

Next, reset the code on your garage door opener. Again, your owner’s manual tells you how. Finally, replace the remote with either a spare opener or by purchasing a new one. If you need to buy a new remote, make sure it’s the correct brand.